# Features of the Revolut Gateway for BigCommerce plugin

The **Revolut Payment Gateway for BigCommerce** plugin provides several essential features for managing your online store's transactions effectively.

## Refund orders

Refund orders directly from the BigCommerce admin dashboard. You can refund complete orders, specific items from orders, or a custom amount. To issue refunds, follow these steps:

1. Log in to your BigCommerce admin dashboard.
1. Go to **Orders** and select the order you want to refund.
1. Open the **Action** selector (**`...`**) on that order and click **Refund**.
1. Choose the refund method:

   ![BigCommerce - Refund orders](/img/accept-payments/plugins/bigcommerce/bigcommerce-refund.png 'BigCommerce - Refund orders')
   - **Refund individual items:** Select specific items and quantities to refund.
   - **Refund entire order:** Refunds all items in the order.
   - **Refund custom amount:** Issue a refund for a specified amount.

1. Review the refund details and click **Continue** to process the refund.
1. Confirm the refund details and select the **Refund method**. (Optionally, provide the **Reason for refund**.)

   ![BigCommerce - Confirm refund](/img/accept-payments/plugins/bigcommerce/bigcommerce-confirm-refund.png 'BigCommerce - Confirm refund')

1. Click **Confirm refund** to finalise the refund.
1. Verify the order status by reloading the page, the order status should be **Refunded**.

:::warning
If there are any issues with the refund, the order status will change to **Manual Verification Required** and details about the problem will be available in the order notes.
:::

## Manual capture

You have two options to manually capture an authorised order:

- ![BigCommerce admin panel]

  To capture an authorised order with the BigCommerce admin interface, follow these steps:
  1. Log in to your BigCommerce admin dashboard.
  1. Go to **Orders** and select the order you want to capture.
  1. Set the order **Status** to **Completed**.
  1. Verify the order status by reloading the page, the order status should be **Awaiting Fulfillment**.

- ![Revolut Business dashboard]

  To capture an authorised order with the Revolut Business dashboard, follow these steps:
  1. Log in to your [Revolut Business account](https://business.revolut.com/signin).
  1. Go to **Merchant** and select the order you want to capture.
  1. Click **Capture** on the side panel, then click **Capture** again on the pop-up window.
  1. Verify the order status on the BigCommerce admin panel, the order status should be **Awaiting Fulfillment**.

:::warning
If there are any issues with the capture, the app will change the order status to **Manual Verification Required** and add details about the problem in the order notes.
:::

## Cancel orders

Cancel orders seamlessly with the BigCommerce admin interface. To cancel orders, follow these steps:

1. Log in to your BigCommerce admin dashboard.
1. Go to **Orders** and select the order you want to cancel.
1. Set the order **Status** to **Cancelled**.
1. Verify the order status by reloading the page, the order status should be **Cancelled**.

:::warning
If there are any issues with the cancellation, the app will change the order status to **Manual Verification Required** and add details about the problem in the order notes.
:::