Manage payments

This section covers everything related to handling payments using your Revolut Reader, including processing transactions, handling refunds, and sending receipts.

Take payments​

Before accepting customer payments, ensure your Revolut Reader is set up and paired with your device.

1. Go to the Merchant tab and tap on New.
2. Select Card reader as the payment method.
3. You'll see the order screen. Define the amount to charge or add products to the cart from your catalogue.
4. Tap Charge once the cart is ready.
5. Optionally, your customers can add a tip. Tap Continue when ready.
6. Your customer can now tap or insert their card (Visa, Mastercard, Maestro) or use Apple Pay, Google Pay, or Samsung Pay to complete the transaction.

Edit the cart​

1. On the order overview screen, tap in the bottom-left corner to view added items.
2. Tap on an item and select to remove it.
3. Or, tap the Clear option on the top right to clear the cart entirely.

Enable tipping​

During the payment flow, after tapping Charge, a tip selection screen will appear. Customers can select a predefined percentage, enter a custom value, or skip the tip.

To accept tips during a payment, you need to enable the feature:

1. Go to the Merchant tab and tap on .
2. Select Devices > Settings > Tipping.
3. Enable the feature and define the 3 default tip percentages.

Take payments in different currencies​

Revolut allows you to charge customers in multiple currencies. To charge in a different currency:

1. Ensure the cart only contains custom items (the catalogue does not support multiple currencies per transaction).
2. Tap the arrow next to the amount field and select the desired currency.
3. Proceed with the transaction as usual.

Send receipts​

After a payment is completed, you can provide a receipt to your customer in the following ways:

1. On the payment confirmation screen, select Share receipt, then you have the following options:
   • Show the QR code on your screen for the customer to scan, which opens the receipt directly.
   • Select Share link to send the receipt via apps like WhatsApp, email, or text message.
2. To resend a receipt:
   • Go to the transaction list, locate the transaction, and tap Send receipt.

Issue refunds​

You can issue full or partial refunds directly from the Revolut app.

1. Go to the Merchant tab in the Revolut Business app.
2. Locate and select the transaction, then tap Refund.
3. Enter the amount to refund (full or partial).
4. Confirm the refund. The amount will be deducted from your Merchant pocket.

note

Transaction fees are non-refundable. Refunds can only be processed if sufficient funds are available in your Merchant of Revolut Pro pocket.

Withdraw funds​

note

This only applies to Revolut Business users. With Revolut Pro you can access your funds directly from your Pro pocket, or move money between your pockets.

To access the funds in your Merchant pocket, you need to transfer them to your Revolut Business account.

1. Go to the Merchant tab and tap on Payout
2. Enter the amount and select the destination pocket.
3. Confirm the withdrawal. The funds will be credited to your account.