Challenge a dispute

Allows challenging a dispute with a reason, comment and associated evidences.

Use the uploaded evidences to provide proof for the challenge.

A dispute previously accepted, cannot be challenged.

note

This endpoint is only available in Production environment.

Request​

Path Parameters

Path Parameters

The ID of the Dispute object.

Header Parameters

Header Parameters

Example: "Bearer sk_1234567890ABCdefGHIjklMNOpqrSTUvwxYZ_1234567890-Ab_cdeFGHijkLMNopq"

This parameter accepts the Merchant API Secret key to authorise requests coming from the merchant's backend.

It ensures that ensures that each request is authenticated and authorised by verifying the secret key. The secret key should be included in all request headers as a Bearer token.

info

For more information, see: Authentication

Possible values: [2023-09-01, 2024-05-01, 2024-09-01]
Example: "2024-09-01"

The version of the Merchant API, specified in YYYY-MM-DD format.

If not specified, you will receive an error.

info

For more information about API versioning, see: API versions.

Request body

Body object

Possible values: [product_already_delivered, refund_already_issued, disagree_with_customers_claim]
Example: "refund_already_issued"

The reason for challenging the dispute.

Possible length: <= 250 characters
Example: "Refund PDF attached as evidence."

Additional explanation or comment for the challenge, if needed.

Possible number of items: non-empty and <= 10 items, unique
Example: ["121ac27c-b00a-44d0-9120-efeeec7c912d","0010e98d-0653-4dbe-8a4f-70cd5e9491f2"]

A list of IDs of previously uploaded evidence files to associate with this challenge.

caution

Each evidence ID can only be used for a single challenge. This means, that evidences already assigned to a challenge cannot be reused for other challenges.

Response​

Dispute challenged successfully